Customer Service: Complaint Management Series_HR Management psychological and physical well being

psychological and physical well being

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Customer Service: Complaint Management Series_HR Management psychological and physical well beingCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.